Frequently asked questions
FAQ
How can I contact Chewie?
How can I contact Chewie?
Email us at support@getchewie.co. Our customer service team is here to assist with any questions or needs you may have!
Do you ship worldwide?
Do you ship worldwide?
Yes, we do!
Where do you ship from?
Where do you ship from?
All orders are shipped directly from the United States.
For our clients in the EU, we opened 2 warehouses, one in the Netherlands and one in Germany for faster shipping.
Can I change or cancel my order?
Can I change or cancel my order?
To ensure prompt delivery, changes or cancellations are only possible within 12 hours of placing your order. After this period, we cannot guarantee changes, but you're welcome to return your order for a full refund upon receipt.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
When will my order be processed?
Orders are processed Monday through Friday and are typically handled and manufactured within 1-3 business days from the order date, shipping the following day. Please note, orders are not shipped or delivered on weekends.
How long will it take to receive my order?
How long will it take to receive my order?
Due to the increased demand for Chewie Ball, shipping may take between 5 to 12 days. All orders are insured and tracked. If you have any questions about your order, please email us at support@getchewie.co. We are always happy to help!
What if I don't receive my order?
What if I don't receive my order?
If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund.
How do I return an item?
How do I return an item?
For returns, please contact us at support@getchewie.co.
What if the item(s) I received are defective/incorrect/damaged?
What if the item(s) I received are defective/incorrect/damaged?
If you encounter any issues with your order, such as defective, incorrect, or damaged items, please contact us immediately with your order number and photos of the issue. We aim to resolve any problems as quickly as possible.
When will I receive my refund?
When will I receive my refund?
Refunds are issued to the original payment method and typically processed by your bank within 7-10 business days. For any delays, please contact your bank or credit card company as it may take additional time for them to post the refund.